Privacy Policy | 38jili Official Gaming Platform Philippines

Last Updated: 2026-08-21

Privacy at a Glance

What we collect: Identity, payment, and device data.
Why we collect: To manage accounts and prevent fraud.
Who sees it: Only trusted service partners and authorities.
How long: For the life of your account plus legal requirements.
Your control: Request access or deletion via support.

Introduction and Scope

This Privacy Policy explains how 38jili handles the personal information of users within the Philippines. It applies to all services provided through our website and application.

Please note that this policy does not cover third-party websites, external links, or services that you may visit after leaving our platform. We encourage you to read the privacy policies of any third-party site you interact with.

Personal Information We Collect

Account & Identity Data

Information such as name, email, phone number, and date of birth to establish your identity and maintain your account.

Verification Documents

government-issued identification provided during KYC processes to confirm age and prevent identity theft.

Payment Data

Transaction history and payment method details required to process deposits and withdrawals securely.

Gaming & Transaction Activity

Records of games played, betting history, and financial transactions to ensure fair play and account security.

Technical & Device Data

IP addresses, browser type, device identifiers, and operating system to optimize performance and detect fraud.

Support Records

Communications sent to our support team to resolve issues and improve our user experience.

How We Collect Data

We collect information through three primary channels:

Directly from You: Information provided during registration, KYC verification, and support requests.
Automatically: Technical data captured through cookies and server logs as you navigate the platform.
Partner Service Providers: Data received from payment gateways and identity verification partners to validate transactions.

Why We Use Data

Your data is used for the following purposes:

Account Management: Creating, maintaining, and securing your user profile.
Financial Transactions: Processing your deposits and withdrawal requests.
Compliance: Verifying age and identity to meet gaming regulations and anti-money laundering requirements.
Security: Detecting and preventing fraudulent activity or the creation of multiple accounts.
Personalization: Tailoring the gaming experience and displayed content to your preferences.
Marketing: Sending promotional offers, provided you have opted-in to receive such communications.

When We Share Data

We do not sell your personal data to third parties. We only share information with:

Operational Partners: Payment processors, identity verification services, and technical hosting providers.
Legal Authorities: When required by law or to comply with a legal process from regulatory bodies in the Philippines.

How We Protect Data

We implement a multi-layered security approach to safeguard your information:

Encryption: Using advanced encryption protocols for data in transit between your device and our servers.
Access Control: Strict internal policies that limit data access to authorized personnel only.
Isolation: Separating sensitive payment data from general user profile information.
Monitoring: Continuous system monitoring to detect and respond to unauthorized access attempts.

Cookies and Tracking

We use cookies to enhance your experience and analyze site traffic. For detailed information on how cookies are used, please visit our Cookie Policy.

Your Rights

You have the following rights regarding your personal data:

Access and Correction: Request a copy of your data or correct inaccuracies through our support channels.
Deletion and Portability: Request the removal of your data or its transfer to another service.
Objection and Withdrawal: Object to specific data processing or withdraw your consent for marketing.

Note: Please be aware that even after an account is closed, certain data must be retained as required by gambling and anti-money laundering regulations in the Philippines.

How Long We Retain Data

Personal data is retained for the duration of your active account lifecycle. Once an account is closed, we keep the information only for the period required by applicable law in the Philippines to fulfill legal, auditing, and regulatory obligations.

Age Limits

Our services are strictly restricted to individuals aged 18 years and older. If we discover that an account has been created by a minor, that account will be permanently closed and all associated data deleted immediately.

Parents or guardians who suspect a minor is using the platform should contact our support team via the channels available on this site.

Cross-Border Transfers

To provide our services, some of our technical and service providers may operate outside the Philippines. In such cases, we ensure that appropriate safeguards are applied to ensure your data remains protected during these transfers.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. All updates are published on this page. We encourage users to regularly check the "Last Updated" date at the top of the page to stay informed.

Questions about your privacy?

Our team is here to help you exercise your data rights or answer any questions.

Contact Support Team